Coronavirus (COVID-19)
COVID-19: Information on PHCC health services.
For more information on Qatar's National Vaccination Program, click here.
Novel Coronavirus 2019 (COVID-19) is a new strain of Coronavirus initially identified in Wuhan, China, and now affecting communities across the globe.
The State of Qatar has taken all precautionary measures to prevent the spread of COVID-19 in order to ensure the safety of all its residents. These precautionary measures may change based on the latest guidance by the national health authorities and international organizations regarding the spread of COVID-19.
Primary Health Care corporation urges all citizens and residents to apply all preventive measures to protect against infection as recommended by the Ministry of Public Health on its website and social media accounts.
A dedicated, round-the-clock call center has been set up to answer all questions and enquiries related to COVID-19. The hotline number is 16000 and is toll-free.
Covid-19’s related Health Care Services available within PHCC
In repose to the Covid-19 pandemic, PHCC in collaboration with HMC, MoPH and partners recently launched a band of new virtual health care services developed to contain the spread of the virus.
The Community Call Center:
Patients requiring urgent consultations can dial 16000 and will be routed to PHCC’s Community Call Center which offers remote telephonic and video consultations by a PHCC physician. The Community Call Center is working 24hrs with no interruption in all days of the week, and the physician will able to provide remote advice, diagnosis, and offer prescriptions through this new service.
Telephone Consultation Service:
This service is Implemented specifically to address patients with “pre-booked” appointments and replace the usual face-to-face consultations with the physician. This service aims to reduce the number of patients coming to health center, and allow patients to access services of Family Physician, Ophthalmology, Dermatology, Smoking Cessation, Dental, among other services remotely.
Medication Refill & Home Delivery Service:
PHCC launched the Medication Refill & Home Delivery Service via Q-post with effect from, 25th March 2020 in most PHCC health centers. Registered patients can receive their prescribed medications by simply sending “WhatsApp” message to a dedicated phone number at each PHCC pharmacy. The service aims to reduce any need for the patient to come to health center to fight the spread of Corona Virus.
Dedicated Test & Hold Health Centers facilities:
Currently, Rawdat Al Khail health center is the only center at PHCC designated to be a Test & Hold facility for all suspect cases of Covid-19. PHCC also made the Covid-19 test available at all other health centers within PHCC for suspect cases.
For more information about the latest updates related to Covid 19 please visit the webpage created by MOPH in collaboration with HMC and PHCC, Please Click Here
Booking a COVID-19 vaccination appointment through Nar’aakom
The Primary Health Care Corporation (PHCC) has launched a new service through their bilingual mobile app, Nar’aakom, to help the community book COVID-19 vaccination appointments online.
The new feature allows you to book a COVID-19 vaccine appointment online, at your own convenience, saving you a trip to your local Health Center.
Nar’aakom is an extension of the digital transformation of health care services that PHCC rolled out in 2020, empowering people to access health services anywhere and anytime, at their convenience, thus encouraging patients to take ownership of their own health.
Available for both iPhones and android devices, the Nar’aakom app can be downloaded from the Apple App Store and Google Play Store in Qatar.
The new service is only available to citizens and residents of Qatar who are eligible to register for a health card with PHCC.
- Download, register and login to the Nara’akom app
- Click on the E-Services, choose ‘Request COVID-19 Vaccine’ and enter your QID.
- You will receive a one-time password (OTP) on your mobile.
- Enter the OTP and submit it for verification.
- After successful OTP verification, answer the clinical questionnaire.
- You will see the appointment booking form with your auto-selected, assigned Health Center.
- You can then choose from one of three optional dates and timings for an appointment and submit the request.
- You will receive a confirmation SMS with a reference number.
- The Health Center staff will review and validate your request, and then call you to confirm the date and time for your chosen appointment.
- Once confirmed, the Health Center staff will book the appointment on the system and you will receive a confirmation SMS for the appointment.
- If you do not have a designated Health Center, once you submit an online request the Health Information Management team will assign the nearest Health Center based on your residential address. The Health Center staff will then send an SMS with the reference number to you.
- The new service is not accessible to people with QIDs with an expiry date beyond the one-year grace period allowed by the Government and hence they will not be able to submit vaccine appointment requests through Nar’aakom.
- Patients who fail to respond to confirm their chosen appointment after three unanswered calls from the Health Center staff will be placed on ‘pending’ status.
