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Staff Access

Community Call Center

Receives inbound calls via the 16000 hotline from patients requiring an urgent or routine medical consultation with a physician or ophthalmologist.

Scope of service

The service provides:

1- telephone triage by nurses determining priority based on:

  • Routine
  • Priority / urgent within PHCC scope
  • Emergency

2- Telephone or video consultations by physicians, and ophthalmologist who assess, advise, and guide patients to appropriate treatment/referral depending on their needs, including home visits, where appropriate.

Target Population / Patient

Qatari citizens and non-Qatari residents registered at PHCC with a valid health card.

Type of Access

People can access the call center through 16000 for a telephone or video consultation with physicians during the hours of 7am to 11pm/ 7days a week and ophthalmologists during weekdays.
A nurse-led telephone triage service will be available from 11pm to 7am which will signpost patients to appropriate services, such as PHCC 24hr Urgent Care services, based on their needs.