PHCC

Welcome to the PHCC Medication Home Delivery Service

 

This page will help you understand how you can have your medication delivered to your home within 2 working days.

We are here to help you stay safe!

The PHCC Medication Home Delivery Service has been introduced as an immediate operational response of the pandemic to prevent the spread of the coronavirus & to ensure our patient's safety.

This is achieved by safely delivering your medication to your home, so you do not need to attend to the Pharmacy at your Health Center.

Let us give you more information about our service.

Your medication, professionally prepared, safely delivered by your trusted primary care provider.

You can rely on Primary Health Care Corporation (PHCC) to provide a fast, safe and convenient way for you to receive your medication at home.

FAQ

  • The PHCC Medication Home Delivery Service under the leadership of Operations Directorate – Pharmacy department with the support of our Health Information & Communication Technology as well as Finance Directorates.
  • We have Pharmacist experts working in each of our 27 Health Centers across Qatar, to support the delivery of a fast and safe home delivery service.
  • All patients in Qatar registered at a PHCC Health Center are able to access our Medication Home Delivery Service.
  • All 27 PHCC Health Centers are participating in this service.
  • Following guidance from the Ministry of Public Health, PHCC has teamed up with Qatar Post (Q-Post), who will safely and securely deliver your medication to your home.
  • The cost of the service is 30 QR effective from the 26th of September 2020.
  • PHCC will deliver any of your medications within 2 working days.
  • However, no narcotics and controlled medications will be delivered. Such medication require a special prescription and you must visit your registered Health Center for such medication.
  • If you have completely run out, or need any medication urgently, then please visit your registered PHCC Health Centers.
  • Our medication home delivery service can only guarantee that you will receive your medication within 2 working days.
    Yes, you need to ensure that you have the following:
  • Have a valid Health Card.
  • Have a valid credit card if you need to pay for your medication – the Q-Post drivers cannot accept cash payments.
  • Have a valid address – PHCC and Q-Post must be provided with your official address as on your Blue Plate (Building/Street/Zone).
    Please note the following:
  • You can only pay your medications cost online only if you were unexempted from payment. You will receive the online payment link via SMS message.
  • You will wait for 2 working days for your medication to be delivered to you home.
  • Avoid visiting the Health Center to collect medication you have requested to be delivered to your home.
  • Kindly remain at home and wait for your medication to be delivered.
  • PHCC have created a list of WhatsApp contact numbers – one unique number for each one of our 27 Health Centers.
  • Click here to find the WhatsApp number for your Health Center Pharmacy.
  • All you have to do then is send your Health Center Pharmacy a WhatsApp message simply saying “Hello”.
  • A Pharmacist from your Health Center Pharmacy will then call you and start the Medication Home Delivery Service process with you.
  • You can call Q-Post on 104 and they should be able to assist you further.
  • If you have any concerns regarding the medication that have been delivered (e.g. missing or damaged medication), then please send a WhatsApp message to your Health Center Pharmacy, or call 107 and we will do our best to assist you.
  • Please make sure you know your correct home address as per your blue plate, and send us a picture of this by WhatsApp.
  • Make sure you have a valid credit card if you need to pay.
  • Please do not change your mind once you have agreed to receive your medication via the Q-Post delivery service.
  • Make sure you know your medication and which ones you need delivered to your home.
  • Please answer your mobile phone when the Q-Post driver rings.
  • Please be at home to receive your medication delivery. If you cannot be home, please make sure someone else is at home.

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