eService Portal
Welcome to PHCC’s new eServices Portal! This new portal allows you to request services from PHCC without the need for you to visit your health center or make a call to our call center.
To access eServices Portal, you need to have an account with Qatar’s National Authentication System (Tawtheeq).
Add Dependent Account
Register New Patient
Change My Family Physician
Change My Health Center
Video Consultations
Book New Appointment
Mobile App
is available on
eServices
Description
This eService allows you to add to your account your dependents who are less than 18 years old and have a valid QID.
Dependents who are 18+ years old can create their own account on PHCC’s eService.
Through this eService, you will be able to request various services for your dependents, such as registering for a health card, managing their appointments, getting a medical report, etc.
Enrolled dependents who have reached 18 years old, will automatically be disabled on the account and will have to register directly on the website or application to access eServices.
Eligibility
To access this service, dependents need to:
1. Have a valid QID.
2. Be less than 18 years old.
Description
This eService allows you to submit a request to change your currently assigned family physician.
Reassignments are based on physician assignment capacity.
Your family physician is your first step to access all our health services and he/she will enable you to have the right information about your health.
Eligibility
To access this service, you need to:
1. Have a QID that’s valid for at least one year.
2. A valid health card.
3. Be 18+ years old.
Description
This eService allows you to request to change your currently assigned health center to another one.
Health center assignment is determined based on your residency address and is subject to PHCC’s patient registration policy.
Eligibility
To access this service, you need to:
1. Have a QID that’s valid for at least one year.
2. Have a valid health card.
3. Have a proof of your residency address (Rental contract or Kahramaa Bill).
4. Be 18+ years old.
Description
This eService allows you to register yourself and/or your dependents for a health card and receive health care at one of our health centers located across Qatar.
Health center assignment is determined based on your residency address and is subject to PHCC’s patient registration policy.
To receive the requested health card, a payment of 100 riyals should be done at one of PHCC’s health center.
Eligibility
To access this service, you need to:
1. Have a QID that’s valid for at least one year
Description
This eService allows you to request for new appointments for yourself and/or your dependents from a list of clinics that are available for direct booking. You can also reschedule your upcoming appointment to a different date or cancel it if you no longer need it.
New appointment requests are only available for a limited number of clinics and/or services. To get an appointment with other services, your family physician can refer you to these services based on your health condition.
Eligibility
To access this service, you need to:
1. Have a QID that’s valid for at least one year.
2. A valid health card.
3. Be 18+ years old.
Description
PHCC offers video consultations where patients can speak to their physician using the video camera in their smartphone, tablet, or computer. Patients can book an appointment for a phone or video consultation, by dialling the 16000 Hotline, selecting the PHCC option, followed by option two, or alternatively by calling 107.
In a video consultation, patients get the same level of care as the one in the face-to-face appointment: their physician will ask questions to provide the best treatment and, in return, answer all their questions. In case patients’ health condition requires physical examination or further treatment, their physician will refer them accordingly.
This service aims to save the patients’ time and effort by offering them remote access to healthcare. All patients need to access this service is a smartphone, tablet, or computer with an Internet connection, and well-lit and private space, so the physician can see them clearly.
Eligibility
To access this service, you need to:
1- A valid health card.
2- To only access Urgent Medical Care, Family Medicine, Dental, Ophthalmology, Dermatology, Physiotherapy, Cardiology, Home Health Care and Mental Health services as video consultations are only available for these services.
3- To be registered at Leabaib, Qatar University, Al Thumama, Al Wajbah, Airport, West Bay, Omar Bin Khatab, Al Wakra, Mesaimeer and Madinat Khalifa health centers.
4- A companion for patients less than 18 years.
FAQ
To access PHCC eServices, you need to have an account with Qatar’s National Authentication System (Tawtheeq). Residents with QID and people over 18 years of age can access the eService plateform.
You can avail of the following eServices:
- - Add Dependent Account
- - Register for New Health Card
- - Change My Health Center
- - Change My Family Physician
- - Manage your Appointments
- The Dependent Account eService allows users of PHCC’s eService to add their dependents who are less than 18 years to their own account.
- Dependents should have a valid QID.
Adding dependents to your account allows you to request various services on their behalf. You can request to register for a health card, manage their appointments, request a medical report, and other such services.
- Dependents who are 18+ years can create their own account on PHCC’s eService.
- Any existing dependent on your account who have reached 18 years of age will be automatically disabled and will have to create their own account on PHCC’s eService
The Health Card eService allows users to register themselves or their dependents for a health card and receive health card at one of our health centers located across Qatar.
The health center is assigned based on residency address and is subject to PHCC’s patient registration policy.
To receive your health card, payment of QR 100 should be made at the health center after which you will receive your health card.
Change My Health Center eService allows users to request a change of their currently assigned health center to another one.
The health center assigned to users is determined based on residency address and is subject to PHCC’s patient registration policy.
My Family Physician eService allows you to request for a change of your currently assigned family physician.
Select single physician from the list of Family Physicians shown for your Current Assigned Health Center.
Reassignments are based on physician assignment capacity.
Your family physician is your first step to access all our health services and he/she will enable you to have the right information about your health.
The Request New Appointment / Request to Reschedule Appointment/ Request for Cancel Appointment eService allows you to request for new appointments for yourself and/or your dependents from a list of clinics that are available for direct booking. You can also reschedule your upcoming appointment to a different date or cancel it if you no longer need it.
New appointment requests are only available for a limited number of clinics and/or services. To get an appointment with other services, your family physician can refer you to these services based on your health condition.
In case you decide to cancel the New appointment request after submitting; then you can do so from the Mobile App for a request in ‘Request Received’ status only.
For Only Family Physician Appointments, you also have a Video Consultation (VC) option in certain Health Centers. The 107 team will discuss this when they call to confirm your ‘Family Physician’ appointment in case your Current assigned Health center has a VC facility.
In case of an emergency, please call 999. For urgent or same day appointment requests, please call 107.
