Booking and appointment division was established to manage the process of booking appointments for patients at all Primary Health Care Corporation (PHCC) health centers, in addition to managing the process of booking appointments via 107 helping line to ensure that patients are given appropriate appointments, information, appointments reminder, and submitting complaints or suggestions.
Booking and appointment division scope provides quality appointment process, increasing the patient satisfaction by offering appointments that fit the patients' needs, and optimize appointment attendance.
Referral Management Office (RMO) was established in 2015 to play an important role in integration of care & patient safety. It is a tool used to monitor, direct and control patient referrals on daily basis that safeguards to receive good medical care to the patients. In addition, RMO maintain the simultaneous collaboration and communication with different stakeholders to enhance the quality of referral process. All referrals include internal and external E-referrals are managed by referral coordinators based on the best practice.
RMO serve for ensuring that the patient is referred to the right health care service at right time by monitoring, tracking of all E-referrals (internal, external) both from and to PHCC. Consequently, RMO follow up with PHCC referring clinicians for the inappropriate E-Referrals identified and act on time to resolve identified referral related issues.
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